Last updated:
\nTeam orders change. A parent replies late with a size, a new player joins, two players both want number 10, or you notice that one name on a twelve-jersey order is misspelt. This page explains how to cancel an order or change it, how long you have, what we can still change once printing begins, and how quickly you are refunded when a cancellation is confirmed.
\nYou can cancel or change your order within 24 hours of placing it. The time starts when your order is placed, as shown in your order confirmation email. Personalised jerseys go into printing as part of our 1–3 business day processing, and once a name and number are printed on a jersey they cannot be taken off. That is why the window is short and why it pays to email the moment you spot a problem.
\nYour request counts from the time your email reaches us. Our confirmation by email is what makes the change or cancellation final. Until you receive that confirmation, assume the original order stands.
\nHere is an example a team manager might send:
\nListing every change in one email, line by line, avoids back-and-forth and reduces the chance of a missed edit.
\n| Change | \nCan we do it? | \nNotes | \n
|---|---|---|
| Fix the spelling of a player name (back) | \nYes, before printing | \nUp to 12 characters, as on the product page. | \n
| Change a number (back) | \nYes, before printing | \nNumbers 0–99. | \n
| Change or remove the team word (front) | \nYes, before printing | \nUp to 12 characters. The $5 add-on is removed if the field is cleared. | \n
| Change a size | \nYes, before printing | \nAdult S–3XL, youth YS–YXL. Size surcharges adjust. | \n
| Change a colour | \nYes, before printing | \nWithin the colours offered for that product. | \n
| Remove a player from the order | \nYes | \nThat line is cancelled and refunded. | \n
| Add a player | \nPlace a new order | \nUse the same product and colour so it matches. | \n
| Correct the shipping address | \nYes, before shipping | \nOnly within the countries we ship to. | \n
A change cannot add personalisation a product does not offer. The reversible practice basketball jersey and the hooped soccer jersey take a number only. The two-tone panel jersey, pinstripe baseball jersey and mesh practice pinnie are logo-free with no personalisation. If you want a name on a player’s jersey, choose a product with the player name field, for example the custom name and number basketball jersey.
\nSome changes change the total. Moving a jersey from L to 2XL adds $3; moving it to 3XL adds $5. Adding a name where the field was empty adds $6, and removing one takes $6 off. When the total goes down, we refund the difference to your original payment method within 7 days of confirming the change. When it goes up, we tell you the difference first and only go ahead once you agree. Sometimes the simplest route is to cancel that line and place a new order for it; we will tell you which is easier.
\nEmail us within 24 hours with your order number and “Cancel the whole order”. When we confirm the cancellation, we refund the full amount within 7 days of confirming it.
\nIf two players drop out, or you over-ordered pinnies, you can cancel just those lines. The rest of the team order carries on. We refund the cancelled lines, including their add-ons, within 7 days of confirming the cancellation.
\nRefunds go to the original payment method, or as store credit if you prefer. Store credit never expires. For more detail see our Refund Policy.
\nEmail us anyway. If printing has not started, we may still be able to help, although we cannot promise it. If the jerseys are already printed, we will explain your options. Once the order is delivered, you can return items within 60 days of delivery, and we pay the return postage, under our Returns & Exchanges Policy.
\nWe cannot cancel a parcel that is already with the carrier. Please accept the delivery and start a return. Refusing a parcel can send it on a long trip back and delay your refund.
\nMost changes come from the same few causes. A short checklist before checkout saves you an email:
\nIf the printed jersey differs from what was typed in your order, that is our error, and we put it right under our returns policy without a time pressure from this page. If the jersey matches what was typed, the 24-hour window is the time to correct it; after delivery, it can be returned within 60 days. The live preview shows what will be printed.
\nSometimes a team manager and an assistant coach both place the same order, or a payment page is refreshed and an order goes through twice. If you think you have a duplicate, email us within 24 hours with both order numbers. We will cancel the duplicate and refund it within 7 days of confirming the cancellation.
\nWe can update the shipping address within 24 hours of the order, as long as it stays within the United States, Canada, Australia or New Zealand. We cannot change an address to another country. Shipping is free, so an address change does not change the price. Read Shipping & Delivery for delivery estimates.
\nYou order twelve basketball jerseys at 9 a.m. At 2 p.m. you realise that OKAFOR was typed as OKAFRO on one line. You are well inside the 24-hour window. Email us with the order number and “Line 4: OKAFRO 5 should be OKAFOR 5”. We correct the line before printing and confirm by email. The price does not change because the name field was already filled.
\nYour roster has two players on 10. You catch it the next morning, 20 hours after ordering. Email us right away with the line to change and the new number. If printing has not started, we change it and confirm. If it has, we tell you, and you can reorder that one jersey with the new number and return the other within 60 days of delivery.
\nYou meant to order soccer jerseys but the cart held basketball jerseys. Email us within 24 hours to cancel the whole order. When we confirm the cancellation, the full amount is refunded within 7 days of confirming it, and you can place the correct order from the soccer jerseys collection.
\nYou ordered a youth soccer set with one player listed in YM while waiting on a parent. The parent replies the next day asking for YL. If the 24-hour window has passed, email us anyway with the change. If the jersey has already been printed, the YM can be returned within 60 days of delivery and you can reorder YL from the youth jerseys collection.
\nHere is the sequence from your side and ours, so you know what to expect:
\nIf anything in our confirmation does not match what you asked for, reply straight away so we can correct it before printing.
\nKeep the confirmation email with your roster. When the box arrives, you can check each jersey against the corrected lines rather than the original order, which makes the unpacking check before game day much quicker.
\nEmail support@jerzy.shop with your order number. We reply within 24 hours on business days. For other questions, see our FAQs and Help Center.
\nJerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.
\n","visible_characters":10604,"meta_description":"Fix a misspelt name, number, size or address on your Jerzy order within 24 hours of ordering. We print exactly what is typed, so check every line fast.","parent":null,"published_at":"2026-11-08T01:18:13+00:00","updated_at":"2026-11-08T01:18:13+00:00"}}