{"page":{"id":655,"title":"FAQs","handle":"faqs","url":"https://jerzy.shop/faqs/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-08\">November 8, 2026</time></p>\n<section class=\"policy-summary\">\n<h2>The short version</h2>\n<ul>\n<li>Personalisation: player name (back) up to 12 characters +$6, number (back) 0–99 +$4, team word (front) up to 12 characters +$5, each only when filled.</li>\n<li>No proofs: we print exactly what you type, as shown in the live preview.</li>\n<li>Processing 1–3 business days; transit 7–14 business days; free shipping to the US, Canada, Australia and New Zealand.</li>\n<li>Cancel or change within 24 hours of ordering.</li>\n<li>Returns within 60 days of delivery with a free return label; refunds within 7 days of receiving the return.</li>\n<li>Questions: <a href=\"mailto:support@jerzy.shop\">support@jerzy.shop</a>, reply within 24 hours on business days.</li>\n</ul>\n</section>\n<h2>Team orders</h2>\n<h3>How do I order jerseys for a whole team?</h3>\n<p>Add one cart line per player. Open the jersey, choose the colour and size for the first player, fill in the name, number and team word, check the live preview and add it to the cart. Then change the fields for the next player and add again. A twelve-player softball team is twelve cart lines in one checkout, shipped together. The <a href=\"/help-center/\">Help Center</a> has a step-by-step walkthrough.</p>\n<h3>Can I mix adult and youth sizes in one order?</h3>\n<p>Yes, as long as the styles go together. Youth sizes YS–YXL are on the products in the <a href=\"/collections/youth-jerseys/\">youth jerseys</a> collection, while adult sizes S–3XL are on the adult products. Add each player from the right product page and check out once. If you want a youth and adult team to look alike, pick matching colours on each page.</p>\n<h3>Is there a minimum order?</h3>\n<p>No. You can order a single jersey for one player or a full squad. Shipping is free either way.</p>\n<h3>Can two players have the same number?</h3>\n<p>Yes. We print the number entered on each cart line. Whether your league allows duplicate numbers is up to the league, so check before you order.</p>\n<h3>A player joined after I ordered. Can I add them?</h3>\n<p>Place a new order for that player. Within 24 hours of your first order you can also ask us to change an existing line; see <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>. Use the same product and colour so the new jersey matches the others.</p>\n<h3>A player left the team after I ordered. What now?</h3>\n<p>Within 24 hours of ordering, email us to cancel that cart line. After that, the jersey can be returned within 60 days of delivery under our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a> policy, subject to the conditions set out there.</p>\n<h2>Names, numbers and personalisation</h2>\n<h3>What can I put on a jersey?</h3>\n<p>Each personalised jersey has up to three fields: player name on the back (up to 12 characters), number on the back (0–99) and a team word on the front (up to 12 characters). Some products are different: the <a href=\"/products/reversible-practice-basketball-jersey/\">reversible practice jersey</a> and the <a href=\"/products/hooped-soccer-jersey/\">hooped soccer jersey</a> take a number only, and the logo-free two-tone, pinstripe and pinnie items carry no personalisation.</p>\n<h3>How much does personalisation cost?</h3>\n<p>Player name adds $6, number adds $4 and team word adds $5, and only when you fill that field in. A jersey with name and number but no team word adds $10. The total is shown before you add the item to the cart.</p>\n<h3>Will you send me a proof first?</h3>\n<p>No. There is no proof or mock-up step. The live preview on the product page shows your text, and we print exactly what is typed. Please read every name letter by letter before you check out.</p>\n<h3>I spelt a name wrong. Can you fix it?</h3>\n<p>Yes, if you email us within 24 hours of placing the order. Put &#8220;CHANGE&#8221; and the order number in the subject line and give the correct spelling, for example &#8220;OKAFRO should be OKAFOR&#8221;. After 24 hours the order may already be printed and we cannot change it.</p>\n<h3>Can I upload our team logo?</h3>\n<p>No. Personalisation is limited to the name, number and team word fields. We do not print uploaded logos or artwork.</p>\n<h3>Can I use a real team&#8217;s name?</h3>\n<p>No. We do not print the names or marks of real teams, leagues, colleges, schools or players. Choose your own team word, such as COMETS, OWLS or NORTHSIDE. See our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a>.</p>\n<h3>Can a name be longer than 12 characters?</h3>\n<p>The field stops at 12 characters, including spaces. For a long surname, many teams use the most familiar part of the name or an initial plus surname, such as J SANTOS.</p>\n<h2>Products and sizing</h2>\n<h3>What sizes do you offer?</h3>\n<p>Adult S, M, L, XL, 2XL and 3XL; 2XL adds $3 and 3XL adds $5. Youth YS, YM, YL and YXL. The practice pinnie is one size. See the <a href=\"/size-guide/\">Size Guide</a>.</p>\n<h3>Do you have a size chart with measurements?</h3>\n<p>We do not publish one on the site at the moment. The <a href=\"/size-guide/\">Size Guide</a> shows how to measure a jersey you already own, and you can email us to request a size chart.</p>\n<h3>A youth player is between YM and YL. Which should I choose?</h3>\n<p>For a growing player, most coaches go up a size so the jersey lasts the season. If the player prefers a closer fit, compare a jersey they already own using the measuring steps in the Size Guide.</p>\n<h3>Do you sell matching shorts?</h3>\n<p>Yes, as part of a uniform set. See the <a href=\"/collections/uniform-sets/\">uniform sets</a> collection for basketball, soccer and youth basketball sets.</p>\n<h3>What is the difference between the pinnie and the reversible jersey?</h3>\n<p>The <a href=\"/products/mesh-practice-pinnie-royal-blue/\">mesh practice pinnie</a> is a one-size bib worn over clothing, with no print. The reversible practice jersey is a sized jersey with two sides and takes a number, so players can switch sides at practice or tryouts.</p>\n<h3>Do you sell plain jerseys with nothing printed?</h3>\n<p>Yes. The two-tone panel basketball jersey, the pinstripe full-button baseball jersey and the practice pinnie are logo-free and carry no personalisation. On personalised products you can also leave every field empty and pay only the base price.</p>\n<h3>Can the team word go on the back instead?</h3>\n<p>No. The team word prints on the front; the player name and number print on the back. The live preview shows where each one goes.</p>\n<h3>How should I wash printed names?</h3>\n<p>Follow the care label inside the jersey. As a general habit, turning printed jerseys inside out before washing helps protect the print.</p>\n<h2>Timing and deadlines</h2>\n<h3>Our season opener is in three weeks. Will the jerseys arrive?</h3>\n<p>Add up the two stages: 1–3 business days of processing and 7–14 business days in transit, so allow up to 17 business days in total. Business days skip weekends and public holidays, so three calendar weeks is close to the edge. Order as early as you can, and leave a day for the 24-hour change window in case a parent corrects a spelling.</p>\n<h3>Can you rush an order?</h3>\n<p>We cannot promise a faster turnaround than our published times. Every order follows the same 1–3 business day processing time, followed by 7–14 business days in transit. The best way to be safe for a tournament is to order early.</p>\n<h3>Does a bigger team order take longer?</h3>\n<p>Our processing time is 1–3 business days for every order. A team order ships together to one address, so the whole squad arrives at once.</p>\n<h3>Can I split one team order between two addresses?</h3>\n<p>Each order ships to the one address entered at checkout. If half the squad lives in another city, place two orders, one per address. Shipping is free on both.</p>\n<h3>Can I change the delivery address after ordering?</h3>\n<p>Within 24 hours of placing the order, yes: email us with the order number and the full new address. After that the order may already be on its way. See <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>.</p>\n<h2>Choosing the right jersey</h2>\n<h3>Which basketball jersey suits a rec league team?</h3>\n<p>The <a href=\"/products/custom-name-number-basketball-jersey/\">name and number basketball jersey</a> is the simple choice for most teams. If you want extra colour, the <a href=\"/products/custom-side-stripe-basketball-jersey/\">side-stripe basketball jersey</a> adds stripes down the sides. Teams that want shorts too should look at the <a href=\"/products/custom-basketball-uniform-set/\">basketball uniform set</a>.</p>\n<h3>Our goalkeeper&#8217;s jersey clashes with the outfield kit. What should we order?</h3>\n<p>Order the <a href=\"/products/custom-goalkeeper-jersey/\">goalkeeper jersey</a> in a colour that stands apart from both your kit and your usual opponents&#8217;. It takes a name and number like the outfield jerseys, so a keeper such as NOVAK 1 still matches the team.</p>\n<h3>Full-button or two-button baseball jersey?</h3>\n<p>The <a href=\"/products/custom-full-button-baseball-jersey/\">full-button jersey</a> opens all the way down, like a classic baseball top. The <a href=\"/products/custom-two-button-baseball-jersey/\">two-button jersey</a> pulls over the head with a short placket. Both take a name, number and team word. For hot summer slow-pitch games, many teams prefer the <a href=\"/products/custom-sleeveless-softball-jersey/\">sleeveless softball jersey</a>.</p>\n<h3>What should I order for a camp or tryouts?</h3>\n<p>For large groups where names do not matter, look at the <a href=\"/collections/logo-free-blanks/\">logo-free blanks</a> and the practice pinnie. For tryouts where you need to tell players apart, the reversible practice jersey with a number on each player works well.</p>\n<h2>Shipping</h2>\n<h3>Where do you ship?</h3>\n<p>The United States, Canada, Australia and New Zealand only. Orders ship from the USA. See <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a>.</p>\n<h3>How much is shipping?</h3>\n<p>Free, with no minimum order, to all four countries.</p>\n<h3>How long will it take?</h3>\n<p>Processing takes 1–3 business days, then transit takes 7–14 business days. Plan for both when you have a season opener or tournament date.</p>\n<h3>Will I have to pay import duties?</h3>\n<p>Import duties depend on the destination country. If you are ordering for a team in Canada, Australia or New Zealand and want to check, contact us before you order.</p>\n<h3>How do I track my order?</h3>\n<p>When tracking is available it is emailed to you. You can also check the status on the <a href=\"/order-tracking/\">Order Tracking</a> page.</p>\n<h2>Changes, returns and refunds</h2>\n<h3>How long do I have to cancel or change an order?</h3>\n<p>24 hours from placing the order. Email us with the order number and what you want changed. See <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>.</p>\n<h3>What is your return window?</h3>\n<p>60 days from delivery. For change-of-mind returns we pay the return postage with a free return label. See <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a>.</p>\n<h3>One jersey in our order has a smudged number. What do I do?</h3>\n<p>Email us with the order number, the player&#8217;s line and a clear photo of the jersey and the close-up of the number. We will reply within 24 hours on business days with the next step.</p>\n<h3>I received the wrong colour.</h3>\n<p>Send a photo of the jersey next to the packing slip with your order number. We will check it against your order and explain how we will put it right.</p>\n<h3>When will I get my refund?</h3>\n<p>Within 7 days of receiving your return, or of confirming a cancellation. Refunds go to your original payment method or, if you prefer, as store credit that never expires. See the <a href=\"/refund-policy/\">Refund Policy</a>.</p>\n<h2>Payment and account</h2>\n<h3>How can I pay?</h3>\n<p>The payment options available to you are shown at checkout. Prices are in US dollars. See <a href=\"/payment-methods/\">Payment Methods</a>.</p>\n<h3>Do you add sales tax?</h3>\n<p>Any amounts due are shown at checkout before you pay. If you have a question about your total, email us before placing the order.</p>\n<h3>Do I need an account to order?</h3>\n<p>Your order confirmation email has everything you need to follow your order. Check out as the checkout page allows, and keep that email for your order number.</p>\n<h3>What do you do with my details?</h3>\n<p>We use them to process and deliver your order and answer your messages. Photos sent with a claim are deleted 30 days after delivery. See the <a href=\"/privacy-policy/\">Privacy Policy</a>.</p>\n<h2>Still have a question?</h2>\n<p>Email <a href=\"mailto:support@jerzy.shop\">support@jerzy.shop</a> or use <a href=\"/submit-ticket/\">Submit a Ticket</a>. We reply within 24 hours on business days. You can also browse the <a href=\"/shop/\">shop</a> or read <a href=\"/about-us/\">About Us</a>.</p>\n","visible_characters":10685,"meta_description":"Answers on custom team jerseys: names, numbers, team words, adult and youth sizes, free shipping, 24-hour changes, 60-day returns and refunds.","parent":null,"published_at":"2026-11-08T01:18:13+00:00","updated_at":"2026-11-08T01:18:13+00:00"}}