Cancel or Change an Order

Last updated: November 8, 2026

Team orders change. A parent replies late with a size, a new player joins, two players both want number 10, or you notice that one name on a twelve-jersey order is misspelt. This page explains how to cancel an order or change it, how long you have, what we can still change once printing begins, and how quickly you are refunded when a cancellation is confirmed.

1. The 24-hour window

You can cancel or change your order within 24 hours of placing it. The time starts when your order is placed, as shown in your order confirmation email. Personalised jerseys go into printing as part of our 1–3 business day processing, and once a name and number are printed on a jersey they cannot be taken off. That is why the window is short and why it pays to email the moment you spot a problem.

Your request counts from the time your email reaches us. Our confirmation by email is what makes the change or cancellation final. Until you receive that confirmation, assume the original order stands.

2. How to ask for a cancellation or change

1. Email support@jerzy.shop, or use Submit a Ticket. Put “Cancel” or “Change” and your order number in the subject.
2. Write from the email address used at checkout, or include it in the message.
3. Say exactly what you want. For a team order, name the line: “Line 7: change OKAFRO 5 to OKAFOR 5” is much faster to act on than “one name is wrong”.
4. We reply within 24 hours on business days to confirm what we changed or cancelled, or to explain if printing had already started.

A good change request

Here is an example a team manager might send:

• Order number and checkout email.
• Line 3, SANTOS 10 soccer jersey: change number to 14 (two players had 10).
• Line 9, AVA 11 youth jersey: change size from YM to YL.
• Remove line 12: player has left the team.

Listing every change in one email, line by line, avoids back-and-forth and reduces the chance of a missed edit.

3. What we can change

Personalisation limits still apply

A change cannot add personalisation a product does not offer. The reversible practice basketball jersey and the hooped soccer jersey take a number only. The two-tone panel jersey, pinstripe baseball jersey and mesh practice pinnie are logo-free with no personalisation. If you want a name on a player’s jersey, choose a product with the player name field, for example the custom name and number basketball jersey.

4. When a change affects the price

Some changes change the total. Moving a jersey from L to 2XL adds $3; moving it to 3XL adds $5. Adding a name where the field was empty adds $6, and removing one takes $6 off. When the total goes down, we refund the difference to your original payment method within 7 days of confirming the change. When it goes up, we tell you the difference first and only go ahead once you agree. Sometimes the simplest route is to cancel that line and place a new order for it; we will tell you which is easier.

5. Cancelling an order

Cancelling the whole order

Email us within 24 hours with your order number and “Cancel the whole order”. When we confirm the cancellation, we refund the full amount within 7 days of confirming it.

Cancelling part of a team order

If two players drop out, or you over-ordered pinnies, you can cancel just those lines. The rest of the team order carries on. We refund the cancelled lines, including their add-ons, within 7 days of confirming the cancellation.

Where the refund goes

Refunds go to the original payment method, or as store credit if you prefer. Store credit never expires. For more detail see our Refund Policy.

6. After the 24-hour window

Email us anyway. If printing has not started, we may still be able to help, although we cannot promise it. If the jerseys are already printed, we will explain your options. Once the order is delivered, you can return items within 60 days of delivery, and we pay the return postage, under our Returns & Exchanges Policy.

Already shipped

We cannot cancel a parcel that is already with the carrier. Please accept the delivery and start a return. Refusing a parcel can send it on a long trip back and delay your refund.

7. Avoiding changes in the first place

Most changes come from the same few causes. A short checklist before checkout saves you an email:

1. Use a written roster. Type names from a list each player or parent has confirmed, not from memory.
2. One cart line per player. Each jersey gets its own cart line with its own name, number and size, so nothing gets mixed up.
3. Check the live preview. We print exactly what you type. Read each name letter by letter in the preview.
4. Check for duplicate numbers. Sort your roster by number before ordering. Two players on 10 is a common catch.
5. Confirm youth sizes. For a player between YM and YL, measure a shirt they own and compare using the Size Guide.
6. Think about the goalkeeper. Choose a goalkeeper jersey colour that stands out from both your kit and common opposition colours.
7. Check the address. Make sure it is somewhere a parcel can be received on a weekday.

8. Mistakes we made versus mistakes in the cart

If the printed jersey differs from what was typed in your order, that is our error, and we put it right under our returns policy without a time pressure from this page. If the jersey matches what was typed, the 24-hour window is the time to correct it; after delivery, it can be returned within 60 days. The live preview shows what will be printed.

9. Duplicate orders

Sometimes a team manager and an assistant coach both place the same order, or a payment page is refreshed and an order goes through twice. If you think you have a duplicate, email us within 24 hours with both order numbers. We will cancel the duplicate and refund it within 7 days of confirming the cancellation.

10. Changes to shipping details

We can update the shipping address within 24 hours of the order, as long as it stays within the United States, Canada, Australia or New Zealand. We cannot change an address to another country. Shipping is free, so an address change does not change the price. Read Shipping & Delivery for delivery estimates.

11. Worked examples

A misspelt name noticed five hours later

You order twelve basketball jerseys at 9 a.m. At 2 p.m. you realise that OKAFOR was typed as OKAFRO on one line. You are well inside the 24-hour window. Email us with the order number and “Line 4: OKAFRO 5 should be OKAFOR 5”. We correct the line before printing and confirm by email. The price does not change because the name field was already filled.

Two players on the same number

Your roster has two players on 10. You catch it the next morning, 20 hours after ordering. Email us right away with the line to change and the new number. If printing has not started, we change it and confirm. If it has, we tell you, and you can reorder that one jersey with the new number and return the other within 60 days of delivery.

A whole order placed for the wrong sport

You meant to order soccer jerseys but the cart held basketball jerseys. Email us within 24 hours to cancel the whole order. When we confirm the cancellation, the full amount is refunded within 7 days of confirming it, and you can place the correct order from the soccer jerseys collection.

A late size from one parent

You ordered a youth soccer set with one player listed in YM while waiting on a parent. The parent replies the next day asking for YL. If the 24-hour window has passed, email us anyway with the change. If the jersey has already been printed, the YM can be returned within 60 days of delivery and you can reorder YL from the youth jerseys collection.

12. Questions coaches often ask

• Can you hold my order while I wait for sizes? We start processing once an order is placed, so we cannot hold it. Wait until your roster is complete, or order confirmed players first and add the rest as a second order.
• Can I see a proof before you print? No. We do not send proofs or mockups. The live preview on the product page shows how your text will appear.
• Do weekends count in the 24 hours? Yes, the window is 24 hours of clock time from when you placed the order. Our replies come on business days, but your email’s arrival time is what counts.
• Is there a fee to cancel? No. Cancellations confirmed within the window are refunded in full.

13. What happens after you email us

Here is the sequence from your side and ours, so you know what to expect:

1. You send the request with your order number and the exact lines to change or cancel.
2. We check the order status. If it is still inside the 24-hour window and not printed, we make the change.
3. We confirm by email, listing each change or cancelled line and any price difference.
4. Refunds follow within 7 days of that confirmation, to the original payment method or as store credit.
5. Processing carries on for the rest of the order, within 1–3 business days, then the parcel ships free.

If anything in our confirmation does not match what you asked for, reply straight away so we can correct it before printing.

Keep the confirmation email with your roster. When the box arrives, you can check each jersey against the corrected lines rather than the original order, which makes the unpacking check before game day much quicker.

14. Contact us

Email support@jerzy.shop with your order number. We reply within 24 hours on business days. For other questions, see our FAQs and Help Center.

Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.