Returns & Exchanges
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This page covers the process of sending something back to Jerzy: what you can return, how long you have, how to start, how exchanges for a different size or colour work, and what we do when a jersey arrives damaged, misprinted or wrong. The money side, meaning how and when you are paid back, lives on our separate Refund Policy page. If you coach a team, this page also explains how to handle a return for one player inside a larger team order without disturbing the rest of the roster.
Returns at a glance
- Return window: 60 days from delivery.
- Return postage: paid by us, including change-of-mind returns. We send you a free return label.
- Restocking fee: none.
- Refund timing: within 7 days of receiving your return, to the original payment method or as store credit that never expires.
- Exchanges: available for a different size or colour; we explain the steps below.
- How to start: email support@jerzy.shop with your order number. We reply within 24 hours on business days.
1. The 60-day return window
You have 60 days from the day your parcel is delivered to ask for a return. The clock starts on delivery, not on the order date, so a team order that arrives three weeks after you placed it still has the full 60 days. That gives a coach time to hand out jerseys at the first practice, let players try them on, and sort out any problems before the season gets busy.
To use the window, contact us within those 60 days. You do not need a reason for a change-of-mind return, but telling us what went wrong helps us suggest the right fix, which is often a quick exchange rather than a full return.
2. What you can return
Any item bought from Jerzy can be returned within 60 days of delivery. That includes personalised jerseys with a player name, number or team word, uniform sets (jersey and shorts), shooting shirts, goalkeeper jerseys, youth jerseys and logo-free blanks such as the mesh practice pinnie.
Condition of returned items
Please send items back clean and in a condition that shows they have been tried on rather than played in through a season. Fold them, place them in a bag or the original packaging, and include a note with your order number. If an item has a fault, send it as it is; do not try to repair a print first, because we need to see the problem.
Personalised jerseys and typing
We print exactly what you type and we do not send proofs. If a name was typed with a mistake, for example OKAFRO instead of OKAFOR, contact us. Inside 24 hours of ordering, a fix is often possible before printing; see Cancel or Change an Order. After delivery, the jersey can still be returned within the 60-day window like any other item, and you can order a corrected one.
3. How to start a return
- Email support@jerzy.shop or use Submit a Ticket with the subject “Return”.
- Include your order number, the email used at checkout, and which items you are returning. For a team order, list the player names and numbers on those jerseys, such as “PARKER 23, size L”.
- Tell us whether you want a refund, store credit or an exchange.
- We reply within 24 hours on business days with a free return label and packing instructions.
- Pack the items, attach the label, and send the parcel.
- When the return reaches us, we check it and process your refund, credit or exchange.
Please do not send items back without contacting us first. A parcel without a return request can be hard to match with an order and may take longer to process.
When to send the parcel
Once you have your label, send the parcel as soon as you can. If you need more time, for example because the jerseys are with players who are away for a tournament, contact us and we will help.
4. Return postage
We pay return postage on returns, including change-of-mind returns. You will not pay to send back a jersey that did not fit or a colour that did not suit the team. We send a free return label with our instructions. Use the label we provide, as it links the parcel to your order.
5. Exchanges for size or colour
Size questions are the most common reason for a team return. A youth player between YM and YL, an adult who needed L shorts in a set ordered in M, or a player who simply prefers a looser fit can all be sorted with an exchange.
How an exchange works
- Contact us with your order number, the item, and the size or colour you need.
- We send a free return label for the original item.
- You place a new order for the replacement in the correct size or colour, with the same name and number. Check it in the live preview before adding it to the cart.
- When your return arrives, we refund the original item within 7 days of receiving it.
Ordering the replacement straight away means the new jersey is not waiting on the return to travel back to us, which matters when a game is coming up. If you prefer, you can also wait for the refund and then reorder.
Choosing the right size the second time
Before reordering, look at our Size Guide. It explains how to measure a garment the player already owns and compare it. Adult sizes run S–3XL and youth sizes YS–YXL. The pinnie is one size.
6. Returns from a team order
You do not have to return a whole team order to fix one jersey. Return only the items that need it. The rest of the roster keeps its jerseys.
| Situation | What to do |
|---|---|
| One player needs a different size | Request a return for that one item and reorder the same name and number in the new size. |
| A player has left the team after delivery | Return that player’s jersey within 60 days of delivery for a refund or store credit. |
| Two players both received number 10 | Check the order lines. If the order was placed that way, return one and reorder with a new number. If we printed something different from the order, it is our error. |
| Goalkeeper colour clashes with the outfield kit | Return the goalkeeper jersey and choose another colour of the goalkeeper jersey. |
| One jersey has a smudged number | Send photos. This is our error, and we will put it right. |
| Wrong colour received | Send photos with the order number. This is our error, and we will put it right. |
7. Damaged, defective, misprinted or wrong items
If something arrives in a state it should not be in, that is our responsibility. Examples include a print that is smudged or peeling on arrival, a name that differs from what you typed in the cart, the wrong product or colour, a missing item, or a seam that has come apart out of the bag.
What to send us
- Your order number.
- A clear photo of the whole item, front and back.
- A close-up photo of the problem.
- For a print problem, a screenshot or note of what you typed, if you have it.
- A photo of the packing slip or label, if the wrong item arrived.
Photos you send with a claim are deleted 30 days after delivery. Please report a problem as soon as you notice it, ideally before game day, so we have time to help. Contact us and we will explain the options, which may include a replacement, a refund or store credit. We cover the postage for any return linked to our error.
Comparing against your order
When we check a print claim, we compare the jersey with the order line. If the jersey matches exactly what was typed, it is not a misprint; it can still be returned within the 60-day window as a normal return. If it differs from what was typed, we treat it as our error.
8. Checking your return when it arrives
When your return reaches us, we open it, match it to your request and check the items. Once that is done we process the outcome you chose. Refunds are issued within 7 days of receiving the return. Our Refund Policy explains the payment side in detail.
9. Gifts and orders paid by someone else
Team orders are often paid for by a sponsor, a club treasurer or a parent while someone else receives them. The person who placed the order, or someone acting with their order number and checkout email, can request a return. Refunds go to the original payment method or as store credit, so a coach returning a jersey paid by a treasurer should agree with the treasurer which option suits the team.
10. Items we cannot accept
We can only accept items bought from Jerzy. Please do not send items from other stores. If a return arrives with extra items that are not ours, contact us and we will help sort it out. Returns requested more than 60 days after delivery fall outside the window.
11. Caring for jerseys before you decide
If you are not sure about a jersey, try it on over a light shirt, check the fit across the shoulders and the length, and compare it with the player’s current kit. Avoid washing or wearing it in a game before you decide, because that makes it harder to tell a fault from wear. Printed names and numbers last longest when jerseys are washed inside out; follow the care information supplied with the item.
12. Returns from Canada, Australia and New Zealand
The 60-day window, the free return label and the 7-day refund timing apply to every country we ship to. A return from a club in Calgary, Perth or Christchurch travels further, so it takes longer to reach us, and the refund clock starts when it arrives. If you are returning from outside the US, contact us before packing so we can give you the right instructions for your country. Any customs paperwork needed for a return depends on the destination and origin countries; contact us and we will help with the order details you need.
13. A return checklist for coaches
When several players have something to send back, a little organisation keeps it simple:
- Collect all the items that need returning in one place before you email us, so one request covers them.
- Write a short list: player name, number, product, size received, and what you want instead.
- Check each jersey against the list and note any fault with photos.
- Email the list with your order number in one message.
- Pack everything together with a note of the order number, unless we tell you to split it.
- Keep a photo of the packed parcel and the label until the return is processed.
One clear request is processed faster than several separate ones for the same order, and it lowers the chance that an item is missed. If you are unsure whether something counts as a fault or a normal return, send photos anyway and we will tell you.
14. Contact us about a return
Email support@jerzy.shop. We reply within 24 hours on business days. You can also use Submit a Ticket, and many common questions are answered in our FAQs and Help Center.
Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.