Shipping & Delivery

Last updated: November 8, 2026

Most team orders have a date attached to them: a season opener, a tournament weekend, tryouts, the first Sunday of the club season. This page explains how long a Jerzy order takes from the moment you place it to the moment the parcel reaches your door, which countries we ship to, what shipping costs (nothing) and what to do when something does not go to plan. Read it before you lock in your roster so you can order with enough time to spare.

1. How the timeline works

Your total wait is two separate stages added together. Processing is the time we need to prepare your order. Transit is the time the parcel spends travelling to you once it has left us. Both are counted in business days, which means Monday to Friday, not counting public holidays. Weekends do not count, so an order placed on a Friday evening starts its processing clock on Monday.

These are estimates, not guarantees. Most orders arrive inside the range, but weather, peak seasons, customs checks on international parcels and carrier delays can push a delivery later. If your team has a fixed date, count backwards from it using the longest figure in the table and then add a few extra days as a cushion.

Planning backwards from a game day

Here is how a coach might plan a basketball team order for a season opener:

1. Write down the date of the first game.
2. Count back 17 business days. That is the latest point at which ordering still fits the full estimate.
3. Add about a week of cushion for roster changes, late size answers from parents and possible carrier delays.
4. Collect names, numbers and sizes before that date, so the order can go in all at once.

A few extra days protect you from the most common last-minute problem: one player who still has not told you their size.

2. What happens during processing

Every Jerzy jersey with a name or number is printed for that player, so processing is real work rather than picking an item off a shelf. During the 1–3 business days of processing we:

• read each cart line exactly as you typed it, including the player name (back), the number (back) and the team word (front);
• print the jerseys and any add-ons;
• check that each item matches its order line;
• pack the team order and hand it to the carrier.

We do not send a proof or mockup before printing. We print exactly what you type, so the live preview on the product page is your proof. Check spelling and numbers there before you add each player to the cart. Logo-free blanks, such as the two-tone panel jersey, pinstripe baseball jersey and practice pinnie, have no personalisation, so they are simply checked and packed.

Changes during processing

You can cancel or change an order within 24 hours of placing it. After that, printing may already have started. If you spot a mistake, such as OKAFOR typed as OKAFRO, email us straight away and read our Cancel or Change an Order page for the details.

3. Where we ship

We ship to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers addresses in those countries. If your team is based anywhere else, we are not able to deliver to you at this time, and we would rather tell you that up front than take an order we cannot fulfil.

Shipping within the United States

We ship to addresses across the US. Use a street address where someone can receive the parcel. If you coach a school-age squad or a club, a home address is often more reliable than a gym or field office that may be closed on weekends or during breaks.

Shipping to Canada, Australia and New Zealand

International team orders follow the same processing time and the same 7–14 business day transit estimate. A parcel to a club in Calgary, Perth or Christchurch crosses a border, so it can pass through customs on the way. Customs checks are outside our control and are the most common reason an international parcel arrives near the end of the range.

4. Shipping cost

Shipping is free on every order to every country we serve. There is no minimum order value, no free-shipping threshold to reach and no coupon to remember. A single jersey for one player and a 20-jersey team order both ship free. The price you see in the cart, in USD, is what you pay for the products and personalisation, and the shipping line shows zero.

5. Import duties and local charges

Whether an international parcel attracts import duties, taxes or handling fees depends on the destination country and its rules at the time of import. We cannot predict or control those charges. If you are ordering for a team in Canada, Australia or New Zealand and want to know what to expect, check with your local customs authority, or contact us and we will help you with whatever order details you need for that check.

Prices on our store do not include any sales tax collected by us. For anything about tax in your own location, please check your local rules.

6. Addresses: getting them right the first time

A correct address is the single best way to avoid a delay. Before you pay, check:

• the full name of the person who will receive the parcel;
• the street number, street name and any apartment, unit or suite number;
• the city, state, province or region, and the ZIP or postal code;
• the country;
• an email address you read, so delivery updates reach you.

If you entered the wrong address

Email support@jerzy.shop as soon as possible with your order number and the corrected address. Within 24 hours of placing the order we can update it. After that, we will still try, but once a parcel has left us we may not be able to redirect it. Contact us and we will help with the next steps.

Shipping to a different person

Team managers often pay for the order while a coach receives it. That is fine. Enter the receiving person’s name and address as the shipping address and your own details as the billing contact. Make sure the receiver knows a parcel is coming.

7. Tracking your parcel

When your order ships, we send an email to the address used at checkout. Whether tracking details are available, and how detailed they are, can depend on the destination and the shipping service used. You can check the status of your order on our Order Tracking page using your order number and email address. If you cannot find the information you need, contact us and we will look into it for you.

8. Team orders and split parcels

We aim to ship a team order together so the whole roster arrives at once. In some cases a larger order, or an order with a mix of jerseys, uniform sets and practice pinnies, may travel in more than one parcel. If that happens, the parcels may arrive on different days. Wait a few business days for the rest before you assume something is missing, and contact us if the remaining parcel does not appear.

Checking a team order on arrival

When the box arrives, check it before game day, not on the morning of it:

1. Lay the jerseys out and compare them with your roster list.
2. Check each name and number against the order lines, for example SANTOS 10, NOVAK 1, AVA 11.
3. Check sizes, especially mixed youth YS–YXL and adult S–3XL orders.
4. Count shorts if you ordered uniform sets.
5. Take photos of anything that looks wrong and keep the packaging.

If something is wrong, see the next section.

9. When something goes wrong

A parcel is late

Start by checking the estimate: add the processing days and transit days from the table above to the date you ordered. If that window has passed, contact us with your order number. We will check the shipment and tell you what we find and what we can do.

A parcel is marked delivered but you cannot find it

Check around the delivery spot, with neighbours, with a building manager or front desk, and with anyone else at the address. Parcels marked delivered sometimes appear a day later. If it still has not turned up, contact us and we will help.

A parcel looks lost

If a parcel stops moving or never seems to arrive, email us. We will look into it with you and explain the options for your order. Please contact us rather than placing a duplicate order, so we can sort the original one first.

Damaged, wrong or misprinted items

If a jersey arrives damaged, in the wrong colour or with a smudged number, email support@jerzy.shop with your order number and clear photos. We will make it right under our Returns & Exchanges Policy. Photos you send with a claim are deleted 30 days after delivery.

A parcel is returned to us

Occasionally a parcel comes back to us because of an incomplete address, a refused delivery or an unclaimed pickup. If that happens, we will contact you to arrange the next step.

10. Busy seasons and holidays

The weeks before school seasons, spring leagues and holiday periods are busy for carriers. Processing still runs on business days, but carriers can take longer. If your tournament falls near a public holiday, order earlier than usual. Public holidays are not business days, so they extend both processing and transit.

11. Single jerseys and replacements

Not every order is a full roster. A player who joins mid-season, a goalkeeper who needs a different colour, or a parent replacing a youth jersey a child has outgrown can order one item. The same free shipping and the same estimates apply. If a new player is joining an existing team set, order the same product, colour and style so the jersey matches, and use the live preview to check the name and number look.

12. Questions about shipping

For anything not covered here, email support@jerzy.shop or use our Submit a Ticket page. Include your order number, the destination country and your question. We reply within 24 hours on business days. You may also find quick answers in our FAQs and the Help Center.

Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.

Related pages

• Returns & Exchanges Policy
• Refund Policy
• Cancel or Change an Order
• Size Guide
• Uniform sets