Refund Policy
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This page is about money: when you are entitled to a refund, how much you get back, where it goes, and how long it takes. The steps for physically sending items back, including exchanges and team-order returns, are on our Returns & Exchanges Policy. If you are a team manager handling club funds, this page should help you explain to your treasurer exactly what to expect.
Refunds at a glance
- Timing: within 7 days of receiving your return, or of confirming a cancellation.
- Where it goes: your original payment method, or store credit if you prefer.
- Store credit: never expires.
- Return postage: paid by us, including change-of-mind returns.
- Restocking fee: none.
- Return window: 60 days from delivery.
- Questions: support@jerzy.shop, reply within 24 hours on business days.
1. When you can get a refund
You can receive a refund in these situations:
- Change of mind: you return an item within 60 days of delivery.
- Size or fit: you return an item that does not fit, whether or not you reorder another size.
- Our error: an item arrives damaged, defective, misprinted, in the wrong colour, or is not what you ordered.
- Cancellation: you cancel within 24 hours of placing the order and we confirm the cancellation.
- Undeliverable order: we are unable to deliver your order and agree a refund with you.
2. How much is refunded
For a returned item, we refund the price you paid for that item, including any personalisation add-ons on it. On Jerzy those add-ons are the player name (back) at $6, the number (back) at $4 and the team word (front) at $5, each charged only when the field was filled. Larger-size surcharges, $3 for 2XL and $5 for 3XL, are refunded with the item they were added to.
Shipping on Jerzy is free, so there is no shipping charge to refund or deduct. We do not charge a restocking fee, and because we pay return postage, nothing is taken off your refund for the label.
Example: one jersey from a team order
A coach orders twelve softball jerseys with the team word COMETS. One player, HAYES 17, needs a different size. The coach returns that one jersey. The refund covers the price of that jersey plus its name, number and team word add-ons, and any size surcharge on it. The other eleven jerseys are unaffected.
Partial refunds
If an item comes back with heavy wear or damage that was not present at delivery, contact us and we will explain what we found and the options before anything is decided. We do not make deductions without telling you why.
3. Refund timing
We issue refunds within 7 days of receiving your return at our address, or within 7 days of confirming a cancellation. For a claim about a damaged or wrong item that does not require the item back, we tell you once the claim is settled and refund within the same 7-day timeframe.
| Situation | The 7 days start when |
|---|---|
| Change-of-mind or size return | Your return reaches us |
| Damaged, misprinted or wrong item sent back | Your return reaches us |
| Claim settled from photos without a return | We confirm the claim to you by email |
| Cancellation within 24 hours | We confirm the cancellation to you by email |
After we issue a refund, the time it takes to show on your statement depends on your payment provider or bank. If it has not appeared after a reasonable period, contact us and we will send you the refund details so you can check with your provider.
4. Where the money goes
Original payment method
By default, a refund goes back to the payment method used at checkout. We cannot send a refund to a different card, account or person. If a club treasurer paid, the refund goes back to the treasurer’s payment method. Let the treasurer know in advance so they can watch for it.
Store credit
If you prefer, we can issue the refund as store credit instead. Store credit never expires, which suits teams that reorder each season or add players mid-season. Ask for store credit when you request your return. The credit equals the refund amount and can be used on any product on the store, from basketball jerseys to logo-free blanks.
If your original payment method is no longer available
If the card or account used at checkout has been closed, contact us. We will work with you on store credit or explain what your provider needs to receive the refund.
5. Refunds and cancellations
You can cancel an order within 24 hours of placing it. When we confirm the cancellation by email, we refund the full amount within 7 days of that confirmation. If only part of a team order is cancelled, for example two players drop out before printing, we refund just those lines. See Cancel or Change an Order for how to ask.
6. Refunds for our errors
If we made a mistake, we want to fix it quickly. A smudged number, a jersey in the wrong colour, a name printed differently from what was typed, or a missing item are all our errors. Send your order number and photos to support@jerzy.shop. Depending on what you prefer and what suits your schedule, we can refund the item, issue store credit, or arrange a replacement. Any postage linked to our error is on us.
Photos sent with a claim are deleted 30 days after delivery.
7. Situations that are not errors
Because we print exactly what you type and do not send proofs, a jersey that matches the cart line exactly is not a misprint, even if the spelling was wrong when it was typed. That jersey can still be returned for a refund within 60 days of delivery, like any other item. The live preview on each product page is there so you can check names and numbers before paying.
8. Refunds when a parcel does not arrive
If your parcel seems lost or very late, contact us with your order number. We will look into the shipment with you and explain the options, which may include a replacement or a refund. Please contact us before opening a dispute with your payment provider, so we can resolve it directly and faster.
9. Payment disputes
If you have a problem with a charge, please email us first. Most issues, such as a duplicate order, a wrong size or a player who left the team, can be sorted within a few emails. If a dispute is opened with your payment provider while we are already processing a refund, the two processes can overlap and slow things down for everyone.
10. Currency and amounts
All prices on Jerzy are in USD and refunds are issued in USD. If your payment method uses a different currency, for example for a team in Canada, Australia or New Zealand, your provider converts the amount. The converted refund can differ slightly from the converted charge because exchange rates change. That difference is set by your provider, not by us.
11. Taxes and duties
Jerzy does not collect sales tax at checkout. If you paid import duties or local charges on an international delivery, those were charged by the destination country’s authorities or the carrier, not by us. Whether any of those charges can be recovered depends on the destination country; contact us and we will help with any order details you need.
12. Store credit questions
- Does it expire? No. Store credit never expires.
- Can I use it for a different sport? Yes. It works across the store, including soccer jerseys and uniform sets.
- Can I split it across orders? Contact us and we will explain how your credit can be used.
- Can it be turned back into money? If you chose store credit and later need a refund to your payment method instead, contact us and we will look at your case.
13. Refunds for team accounts and club funds
Many Jerzy orders are paid with club money, a sponsor’s contribution or funds collected from parents. A few points help keep the books tidy:
- One payer per order. A refund can only go back to the payment method that paid. If parents pay you individually, the refund comes to whoever paid us, and you pass it on.
- Ask for a written summary. When we confirm a refund we tell you which lines were refunded and the amount. Keep that email for your treasurer.
- Consider store credit for next season. Because store credit never expires, a club can hold it for the next intake of players, a replacement jersey or a set of practice pinnies.
- Partial cancellations show as separate refunds. If you cancel two lines one day and return a jersey after delivery, those may appear as two refunds on the statement.
14. Worked examples
A player leaves before printing
You place a 15-jersey basketball order on Monday morning. On Monday evening one player, REYES 8, tells you they are moving away. You email us within 24 hours to cancel that line. We confirm, and the price of that jersey plus its name and number add-ons is refunded within 7 days of our confirmation.
A wrong colour arrives
Your soccer uniform set arrives and one jersey is in the wrong colour. You email photos and your order number. We confirm it is our error and agree with you whether to replace it or refund it. If you return it with our free label, the refund is issued within 7 days of the return reaching us.
A youth jersey is too small
A youth basketball jersey in YM is tight. You request a return, choose store credit, and use the credit to order YL with the same name and number. The credit is issued within 7 days of the return reaching us and never expires.
15. What we need from you to refund quickly
Refunds move fastest when we can match everything on the first read. Please include:
- Your order number and the email address used at checkout.
- The lines you want refunded, with the player name and number on each jersey.
- Whether you want the money back to your original payment method or as store credit.
- For our errors, clear photos of the problem and of the whole item.
- For a return, the free return label we sent, attached to the parcel.
If something is missing, we ask for it by email, and the refund follows within 7 days of the return reaching us or of our confirmation, as described above. We do not hold refunds back for reasons we have not explained to you.
When the refund is issued, we email you to say so, with the amount and the lines it covers. Keep that email until the money shows on your statement. If you chose store credit, the same email tells you how to use it on your next order, whether that is a new player’s jersey mid-season or a full set for next year.
16. Contact us about a refund
Email support@jerzy.shop with your order number and the email used at checkout. We reply within 24 hours on business days. You can also use Submit a Ticket or browse our FAQs.
Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.