Help Center
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The short version
This is the starting point for every question about a Jerzy order. Each section below gives a short summary and links to the page with the full detail. If you cannot find what you need, email support@jerzy.shop; we reply within 24 hours on business days.
Quick answers
- How long until it arrives? Processing takes 1–3 business days and transit takes 7–14 business days. Details on Shipping & Delivery.
- I made a typo in a player name. Email us within 24 hours of ordering with the order number and the correct spelling. Details on Cancel or Change an Order.
- Can I return a jersey? Yes, within 60 days of delivery, with a free return label. Details on Returns & Exchanges.
- When is my refund paid? Within 7 days of receiving your return. Details on Refund Policy.
- Which size should I get? Adult S–3XL, youth YS–YXL, pinnie one size. Details on the Size Guide.
Running a team order, step by step
Most questions we receive come from coaches and team managers ordering for a whole squad. This is the process we recommend, from roster to doorstep.
Before you open the shop
- Make a roster table with four columns: player, size, name to print, number. A spreadsheet or a note on your phone is fine.
- Check the names. Each name must be 12 characters or fewer, including spaces. Shorten long names now, for example J SANTOS or just SANTOS.
- Settle the numbers. If two players want 10, decide who gets it before ordering. Numbers run from 0 to 99.
- Pick a team word for the front if you want one, up to 12 characters. Use an invented word such as COMETS, OWLS or NORTHSIDE. We cannot print real team or league names.
- Confirm sizes. Ask players or parents to measure a jersey that fits, using the Size Guide.
- Send the roster round for a final check. This is the single best way to avoid a misspelt name.
In the shop
- Open the product your team chose and pick the colour.
- For the first player, choose the size and fill in the name, number and team word.
- Look at the live preview. What you see there is what we print.
- Add to cart. Then change the size and fields for the next player and add again.
- Repeat until every player on the roster is a separate cart line.
- Open the cart and read every line against your roster.
- Check out once. The whole order ships together to the address you enter.
After you order
- Keep the order confirmation email; it has your order number.
- You have 24 hours to request any change or cancellation.
- When tracking is available it is emailed to you.
- When the parcel arrives, open it and check each jersey against your roster straight away, so any problem can be raised quickly.
Orders
Orders are placed on the website, one cart line per player. There is no minimum order. You can order one jersey or a full squad in one checkout. Personalisation fields are built into each product page and you pay only for the fields you fill in: player name +$6, number +$4, team word +$5. There is no proof or mock-up; the live preview is your check, and we print exactly what is typed.
Shipping
We ship to the United States, Canada, Australia and New Zealand, and shipping is free to all four with no minimum. Orders ship from the USA. Processing takes 1–3 business days, then transit takes 7–14 business days. Import duties, where they apply, depend on the destination country; contact us if you are unsure. We do not ship to other countries.
| Destination | Cost | Processing | Transit |
|---|---|---|---|
| United States | Free | 1–3 business days | 7–14 business days |
| Canada | Free | 1–3 business days | 7–14 business days |
| Australia | Free | 1–3 business days | 7–14 business days |
| New Zealand | Free | 1–3 business days | 7–14 business days |
Full details on Shipping & Delivery.
Returns and exchanges
You can return items within 60 days from delivery. For change-of-mind returns we pay the return postage and send you a free return label. If a jersey arrives with a problem, such as a smudged number or the wrong colour, email us with a photo and we will tell you how we will put it right. If you need a different size, the returns page explains how to send the item back and get the right one.
Refunds
We issue refunds within 7 days of receiving your return, or of confirming a cancellation. The money goes back to your original payment method, or you can choose store credit, which never expires. How quickly the refund shows on your statement after we issue it depends on your payment provider.
Payments
The payment options available to you are shown at checkout. Prices are in US dollars. We never ask for card details by email or message, so never send them. If checkout shows an error, take a screenshot and email it to us.
Products and sizing
We sell basketball, soccer and baseball or softball jerseys, uniform sets with shorts, youth jerseys, and logo-free practice items. Adult sizes run S to 3XL (2XL +$3, 3XL +$5), youth sizes run YS to YXL and the practice pinnie is one size. We do not publish numeric measurements yet; the Size Guide explains how to measure a jersey you own, and you can email us to request a size chart.
Account and privacy
We use your details to process and deliver your order and to answer your messages. Photos you send with a damage or print claim are deleted 30 days after delivery. We can only discuss an order with the person who placed it, or from the email address used at checkout.
Names, designs and rights
Personalisation is limited to a player name, number and team word. We do not print uploaded logos, and we do not print the names or marks of real teams, leagues, colleges, schools or players. If you believe something on our site uses your work without permission, you can send a notice.
When something goes wrong
Here is how we handle the problems that come up most often with team orders.
| Situation | What to do | Page |
|---|---|---|
| Misspelt name noticed a few hours after ordering | Email within 24 hours of ordering with “CHANGE”, the order number and the correct spelling | Cancel or Change |
| Misspelt name noticed after 24 hours | Email us with the order number; we print exactly what is typed, and we will explain your options under the returns policy | Returns & Exchanges |
| Wrong size for one player | Email with the order number and the player’s line to arrange a return | Returns & Exchanges |
| Smudged or damaged print on one jersey | Email a photo of the whole jersey and a close-up | Submit a Ticket |
| Wrong colour received | Email a photo of the jersey next to the packing slip | Submit a Ticket |
| Parcel late or not moving | Check the status, then email us with the order number | Order Tracking |
| Player left the team | Within 24 hours, cancel that line; later, return within 60 days | Cancel or Change |
Mixed adult and youth teams
Youth squads often include a coach or an older player in adult sizes, and family teams can range from YS to 3XL. Add youth players from the youth product pages and adult players from the adult pages, using the same colour on each. Everything checks out in one cart and ships together. If you want the youth and adult jerseys to match exactly, pick products from the same sport and style; the youth jerseys collection lists the youth versions.
A pre-season timeline
Working back from your first game takes the stress out of a team order. Here is a simple plan based on our published times.
| When | What to do |
|---|---|
| Five or more weeks before the first game | Choose the product and colour; start the roster with sizes, names and numbers |
| Four weeks before | Send the roster round for players or parents to confirm; settle duplicate numbers |
| Order day | Add one cart line per player, check each live preview, read the cart against the roster, check out |
| Within 24 hours of ordering | Last chance to request any change or cancellation |
| 1–3 business days after ordering | Order is processed and ships from the USA |
| 7–14 business days after shipping | Parcel arrives; check every jersey against the roster on the day it arrives |
Team scenarios we see often
Tryouts with forty players and no names yet
When you do not know who will make the team, names are no use. The reversible practice jersey takes a number only, so each player at tryouts can wear a different number and the two colours split groups for scrimmages. For drills, the practice pinnie is one size and has no print at all.
A soccer club in Calgary ordering for two age groups
Place the adult and youth jerseys in the same order if they go to the same address. Shipping to Canada is free, with the same 1–3 business days of processing and 7–14 business days in transit as everywhere else. Ask us before you order if you want to understand import duties for Canada.
A uniform set where shorts and jersey need different sizes
A uniform set is sold as one item in one size. If a player needs a larger size in shorts than in the jersey, choose the size that suits the bigger need and read the Size Guide on fit by sport. If you are unsure, email us before ordering.
One jersey in a dozen arrives with a problem
Do not send back the whole order. Email us about that one jersey only, with the order number, the player’s line and a photo. The other jerseys stay with the team.
A parent wants to order a spare jersey for a younger sibling
Anyone can place a separate order for a single jersey. To match the team, use the same product and colour as the original order, and the same team word spelling. Shipping is free on a single jersey too.
The coach changes halfway through the season
We can only discuss an order with the person who placed it, or from the email address used at checkout. If a new coach needs help with an earlier order, ask the original buyer to email us or copy them in.
Contact and tickets
Email is the only support channel. Write to support@jerzy.shop, or use Submit a Ticket to open an email with the right subject already filled in. Include your order number, the player’s line and a photo where it helps. We reply within 24 hours on business days. Do not send card numbers or passwords.
Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US. This is a correspondence address, not a returns address.