Order Tracking
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The short version
- Your order number is in your order confirmation email.
- Orders are processed in 1–3 business days, then spend 7–14 business days in transit to the US, Canada, Australia or New Zealand.
- When tracking is available it is emailed to you.
- Status not moving, or past the delivery window? Email support@jerzy.shop with your order number. We reply within 24 hours on business days.
How to check on your order
This page explains where your order is in our process, what each status means and what to do if a parcel seems late. For a team order, the whole squad’s jerseys travel together, so one status covers every player on the order.
- Find your order number. It appears in the subject line and body of your order confirmation email and on the order received page you saw after checkout.
- Look for our emails. We email you as your order moves forward. When tracking is available it is emailed to you, and you can follow the parcel from the link or details in that email.
- Use the order status form on this page, where shown, by entering your order number and the email address used at checkout.
- Still unsure? Email us with your order number and we will check for you.
Finding your order number
Every order gets a number the moment it is placed. You will find it in:
- the order confirmation email, sent to the address you entered at checkout;
- the order received page shown straight after payment;
- your account area, if you created an account at checkout.
Use the email address you entered at checkout, which is not necessarily the address of the person receiving the parcel. If a team manager ordered for the whole squad, the confirmation went to the team manager.
No confirmation email?
Check your spam, junk and promotions folders, then search your inbox for “jerzy.shop”. If nothing turns up, the email address may have been mistyped at checkout. Write to support@jerzy.shop with your full name, the date you ordered, the product and the delivery address, and we will look for the order.
What each order status means
Your order passes through a few stages. Not every order shows every stage, but the meanings are always the same.
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | The order was started but payment has not been completed. | Complete payment, or place the order again. Nothing is processed until payment goes through. |
| Processing | Payment received. We are preparing your jerseys with the names and numbers you entered. This takes 1–3 business days. | Within 24 hours of ordering you can still request a change or cancellation. After that, wait for the shipping email. |
| Shipped | Your order has left us and is on its way from the USA. | Watch for tracking details by email, when available. Allow 7–14 business days in transit. |
| In transit | The parcel is moving through the delivery network, including any customs step for Canada, Australia or New Zealand. | Nothing to do yet. Updates can pause for several days, especially across borders. |
| Out for delivery | The parcel is with the local delivery service for your area. | Make sure someone can receive it, or that it can be left safely. |
| Delivered | The parcel is marked as delivered. | Open it and check each jersey against your roster. Contact us promptly if anything is wrong or missing. |
| Delivery exception | Something has held up delivery, such as an address problem or a failed delivery attempt. | Check the tracking details if you have them, then email us with your order number. |
| Cancelled | The order was cancelled, by your request or because payment did not go through. | If you paid, your refund is issued within 7 days of the cancellation being confirmed. |
| Refunded | A refund has been issued for all or part of the order. | Allow time for your payment provider to show it on your statement. |
How long each stage takes
| Destination | Processing | Transit | Shipping cost |
|---|---|---|---|
| United States | 1–3 business days | 7–14 business days | Free |
| Canada | 1–3 business days | 7–14 business days | Free |
| Australia | 1–3 business days | 7–14 business days | Free |
| New Zealand | 1–3 business days | 7–14 business days | Free |
Business days are Monday to Friday, excluding public holidays. Processing starts after payment is confirmed. Transit time starts when the order ships. Put together, a team order normally arrives within 8 to 17 business days of being placed. Full details are on Shipping & Delivery.
Working out your arrival date
Say you place a team order on a Monday. Processing takes 1–3 business days, so it ships by Thursday at the latest. From there, 7–14 business days in transit brings it to your door somewhere between the second and the fourth week after you ordered, depending on where you are. If you have a tournament or season opener, count the business days back from the date of the first game, and order before that.
About tracking information
When tracking is available it is emailed to you, to the address used at checkout. How much detail you see depends on the delivery services involved, and those can vary by destination. A few things are normal and not a cause for concern:
- tracking can take a day or two to show the first scan after the shipping email arrives;
- parcels crossing a border can show no new scans for several days while they move between networks;
- the tracking page may switch to a different local delivery service near the end of the journey;
- an estimated delivery date shown by a delivery service can change as the parcel moves.
If your order has no tracking details, it is still on its way. Use the timing table above as your guide, and email us if the delivery window has passed.
If your parcel seems late
Most parcels arrive within the transit window. If yours has not, here is what to do:
- Check the dates. Count business days, not calendar days, from the day the order shipped. If fewer than 14 business days have passed, give it a little more time.
- Check the tracking details, if you have them, for an exception or a note about a delivery attempt.
- Check the address in your order confirmation email. A missing apartment number or a typo in the street can hold a parcel up.
- Ask around. For a team order, check with the person whose address was used, a building office, a neighbour or a front desk.
- Email us at support@jerzy.shop with your order number and what you have checked. We reply within 24 hours on business days and will look into it with you.
If a parcel is confirmed lost, we will tell you what we can do to put things right, whether that is a replacement or a refund. Refunds are issued within 7 days and follow the Refund Policy.
If tracking says delivered but you do not have it
- Look around the delivery spot: porch, side door, mailbox, garage, building lobby or parcel room.
- Ask neighbours and anyone else at the address.
- Wait until the end of the next business day; parcels are sometimes marked delivered slightly early.
- Then email us with your order number and the delivery address. We will look into it with you.
When the parcel arrives
A team order is a lot of jerseys in one box. Check it on the day it arrives, before handing anything out.
- Lay out the jerseys and tick them off against your roster: player name, number and size.
- Check the colour against what you ordered.
- Look closely at each name and number print.
- If anything is wrong, photograph it and email us with the order number and the player’s line.
Raising problems early, before jerseys are worn or washed, makes them much easier to sort out. See Returns & Exchanges for how returns and exchanges work, including our 60-day window and free return label.
Changing an order that has not shipped
You can cancel or change an order within 24 hours of placing it, for example to fix a misspelt name, swap a size or correct the delivery address. Email us with “CHANGE” and the order number in the subject. After 24 hours the order may already be in production and changes may not be possible. Read Cancel or Change an Order.
Wrong delivery address
If you notice the address is wrong within 24 hours of ordering, email us the full corrected address. If the order has already shipped, tell us anyway; we will check what can be done, though we cannot promise a parcel can be redirected once it is moving.
Orders to Canada, Australia and New Zealand
Orders for teams in these countries follow the same processing time and the same 7–14 business day transit window. Parcels cross a border, so you may see a gap in tracking updates while the parcel clears customs. Import duties, where they apply, depend on the destination country; contact us if you have a question before you order.
Questions about tracking
Can I get tracking for each player’s jersey?
A team order ships together, so tracking, when available, covers the whole order rather than each jersey.
Can someone else track the order for me?
Anyone with the order number and the checkout email address can check its status. We can only discuss the order by email with the person who placed it or from the checkout email address.
The status still says Processing after two business days. Is something wrong?
No. Processing takes 1–3 business days. If it is still Processing after three business days, email us.
Can I collect the order in person?
No. Every order is delivered to the address entered at checkout. Our Chicago address is for correspondence only and is not a pickup point.
Can I pay extra to get it sooner?
Shipping is free on every order, and every order follows the same published times: 1–3 business days of processing and 7–14 business days in transit. The way to be sure of a date is to order early.
I ordered twice by mistake. What do I do?
Email us within 24 hours of the second order with both order numbers and tell us which one to cancel. A refund for the cancelled order is issued within 7 days of the cancellation being confirmed.
Part of my order is missing.
A team order ships together, so first check the box, any inner bags and the packing slip against your roster. If a jersey is still missing, email us with the order number and the missing player’s name, number and size, and a photo of the packing slip.
Can I change the delivery date?
We cannot book a delivery date. If nobody will be at the address for a while, tell us within 24 hours of ordering and we can change the address to one where someone can receive the parcel.
Need help?
Email support@jerzy.shop or use Submit a Ticket. Include your order number, the delivery country and what the tracking shows, if you have it. We reply within 24 hours on business days. More help is on the Help Center and FAQs, and you can browse the shop for your next order.