Privacy Policy
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This Privacy Policy explains what personal information Jerzy collects when you visit jerzy.shop, order jerseys or contact us, why we collect it, who we share it with, how long we keep it and the choices you have. Team orders often include other people’s names, such as players on a roster, so this page also explains how we treat the names and numbers you type for personalisation.
Privacy at a glance
- Who we are: Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.
- What we collect: what you give us at checkout and in emails, plus basic technical data from your visit.
- Why: to print, ship and support your order, and to keep the store working and secure.
- We do not sell your personal information.
- Payment details: handled by the payment provider; we do not store full card numbers.
- Claim photos: deleted 30 days after delivery.
- Contact: support@jerzy.shop.
1. Who is responsible for your information
Jerzy runs the online store at jerzy.shop and is responsible for the personal information described here. Our address is 600 S Dearborn St Apt 1808, Chicago, IL 60605, US. For any privacy question or request, email support@jerzy.shop. We reply within 24 hours on business days.
2. Information we collect
Information you give us
- Contact and order details: your name, email address, billing address and shipping address.
- Personalisation: the player names, numbers and team words you type into the product fields, along with the size and colour chosen for each line.
- Account details: if you create an account, your login email and order history. Your password is stored in a protected form we cannot read.
- Messages: anything you send us by email or through Submit a Ticket, including rosters, questions and photos.
- Claim photos: photos you send with a damage or misprint claim.
Information collected automatically
- Technical data: your IP address, browser type, device type, pages visited and the time of your visit.
- Cart and session data: what is in your cart and the choices you make on product pages, so the cart works between pages.
- Cookies: small files that keep the store working. See section 7.
Information from payment providers
When you pay, the payment provider processes your payment details. We receive confirmation that the payment succeeded, the amount, and limited details such as the payer’s name and a reference, but not your full card number or account login.
3. Names and numbers you type for a team
When you order for a team, you type other people’s names, such as PARKER 23 or AVA 11, into the personalisation fields. We use those names only to print the jerseys you ordered and to support that order, for example if you ask us to correct a spelling. We do not use player names for marketing, and we do not contact the players.
Please only type names you have permission to use. For youth players, use the name a parent or guardian has agreed to. If you prefer, use a first name or a nickname of up to 12 characters, or order a number only.
4. How we use your information
| Purpose | Information used |
|---|---|
| Printing, packing and shipping your order | Order details, personalisation, shipping address |
| Sending order and shipping emails | Name, email address, order details |
| Handling changes, cancellations, returns and refunds | Order details, messages, claim photos |
| Answering questions | Messages and the details you include |
| Keeping the store secure and preventing fraud | Technical data, order and payment confirmations |
| Understanding how the store is used so we can improve it | Technical and session data |
| Meeting legal and accounting obligations | Order and payment records |
If we ever want to send marketing emails, we will ask for your permission first, and every such email will include a way to stop receiving them.
5. Who we share information with
We share personal information only where it is needed to run the store and fulfil your order:
- Payment providers, to process your payment and any refund.
- Shipping carriers, who receive the recipient’s name and shipping address, and sometimes an email address for delivery updates.
- Service providers that host the website, send email and help us keep the store secure, acting on our instructions.
- Authorities, where we are required by law, or to protect our rights or the safety of others.
We do not sell your personal information, and we do not share it for other companies’ advertising.
International parcels
For orders to Canada, Australia or New Zealand, the details on the parcel, such as the recipient’s name, address and a description of the contents, may be shared with customs authorities in the destination country, as required for import.
6. How long we keep information
| Information | How long we keep it |
|---|---|
| Photos sent with a damage or misprint claim | Deleted 30 days after delivery |
| Order records | As long as needed for the order, returns, and legal and accounting requirements |
| Support emails | As long as needed to resolve the matter and keep a record of it |
| Account details | Until you ask us to delete your account, subject to the order records above |
| Technical and session data | For a limited period needed for security and running the store |
7. Cookies
We use cookies that the store needs to work, such as those that keep items in your cart, remember your choices on a product page while you check the live preview, and keep you logged in to your account. We may also use cookies that help us understand how visitors use the site. Where your local law requires consent for non-essential cookies, we ask first. You can block or delete cookies in your browser settings, but if you block essential cookies, the cart and checkout may not work.
8. How we protect information
The site uses HTTPS so information you send is encrypted in transit. Access to order information is limited to what is needed to run the store. Payment details are handled by the payment provider. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information, and we will act promptly if we learn of a problem.
9. Your choices and rights
Depending on where you live, you may have the right to:
- ask what personal information we hold about you;
- ask us to correct information that is wrong;
- ask us to delete your information, subject to records we must keep;
- object to or limit certain uses;
- receive a copy of your information in a usable format;
- withdraw consent where we rely on it.
To make a request, email support@jerzy.shop from the address linked to your order or account. We may ask you to confirm your identity before acting, to protect your information. We will not treat you differently for using your rights.
Residents of Canada, Australia and New Zealand
Your local privacy laws may give you additional rights, including the right to complain to your national privacy regulator. We would appreciate the chance to resolve your concern first, so please contact us.
10. Children
The store is for adults placing orders, including parents and coaches ordering youth jerseys. We do not knowingly collect personal information directly from children. A youth player’s name typed into a personalisation field by an adult is used only to print and support that order. If you believe a child has given us personal information directly, contact us and we will delete it.
11. Links to other sites
Our pages may link to other websites, such as a payment provider during checkout. Those sites have their own privacy policies. We are not responsible for how they handle your information.
12. Rosters and spreadsheets you send us
Coaches sometimes email a roster or a spreadsheet so we can help check names, numbers and sizes before an order. If you do, please send only what the order needs: player names or nicknames as they should be printed, numbers and sizes. Leave out phone numbers, dates of birth, home addresses of players, medical notes and similar details. We use a roster only to answer your question or support your order, and we keep it only as long as needed for that.
If you send a roster by mistake or want it removed after your order has arrived, email us and we will delete the attachment from our support records, keeping only what we need for order and accounting records.
13. Photos you send
When a jersey arrives with a smudged number, a wrong colour or a damaged seam, we ask for photos. Please photograph only the jersey and its packaging. Avoid including faces, especially of young players, or anything else that is not needed for the claim. We use photos only to assess and resolve your claim, and we delete them 30 days after delivery.
14. Emails we send
We send emails that relate to your order: the order confirmation, shipping updates, replies to your questions, and confirmations of changes, cancellations, returns and refunds. These are part of providing the service and are not marketing. Please keep them, because they contain your order number and the details of what we agreed. If an email that looks like it came from us asks for a password or card number, it did not come from us; forward it to support@jerzy.shop.
15. Where your information is processed
Jerzy is based in the United States, and information may be processed in the United States by us and by our service providers. If you order from Canada, Australia or New Zealand, your information is transferred to the United States to fulfil your order. We take reasonable steps so that it remains protected in line with this policy.
Keeping your account details up to date
If you have an account, you can update your name, email address and saved addresses from your account page at any time. Keeping your email current matters for team managers who change roles between seasons, because order and shipping emails go to the address on the order. If the person running the team changes, the new manager can create their own account for future orders; past orders stay linked to the account that placed them, and we can only discuss an order with the person who placed it or someone who has its order number and checkout email.
16. Changes to this policy
We may update this policy when our store or the law changes. The date at the top shows the latest version. If a change significantly affects how we use your information, we will make that clear on this page.
17. Contact us
Email support@jerzy.shop with any privacy question. We reply within 24 hours on business days. Our address is Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.