Payment Methods
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This page explains how paying for a Jerzy order works: where you see the payment options, what currency you pay in, how personalisation add-ons and size surcharges appear in your total, when you are charged, how we protect payment details, and what to do if a payment fails. It is written for coaches, team managers and parents who may be paying for a whole roster at once, or for a single replacement jersey.
Paying at a glance
- Payment options: the payment options available to you are shown at checkout.
- Currency: all prices and charges are in USD.
- Shipping: free on every order, so the shipping line is zero.
- Sales tax: not collected by the store.
- Card details: handled by the payment provider, not stored by Jerzy.
- Help: support@jerzy.shop, reply within 24 hours on business days.
1. Where to find the payment options
The payment options available to you are shown on the checkout page after you have entered your shipping address. What appears can depend on your country and on the options we currently have running. We list them only at checkout, so you always see what actually works for your order rather than a list that may be out of date. If you do not see an option that suits your team, email us before ordering and we will tell you what is available.
2. What your total is made of
Each jersey is its own cart line, and its price is built from a few clear parts. The product page shows the running price as you fill in the fields, and the cart shows every line before you pay.
| Part | Amount | When it applies |
|---|---|---|
| Base product price | As shown on the product page | Always |
| Player name (back) | +$6 | Only when the field is filled (up to 12 characters) |
| Number (back) | +$4 | Only when the field is filled (0–99) |
| Team word (front) | +$5 | Only when the field is filled (up to 12 characters) |
| Size 2XL | +$3 | Adult 2XL |
| Size 3XL | +$5 | Adult 3XL |
| Shipping | $0 | Every order to the US, Canada, Australia and New Zealand |
Not every product offers every field. The reversible practice basketball jersey and the hooped soccer jersey take a number only. The two-tone panel jersey, the pinstripe full-button baseball jersey and the mesh practice pinnie are logo-free with no personalisation, so their price is just the base price plus any size surcharge.
Example: a five-player line-up
Say you order five custom name and number basketball jerseys for a 3-on-3 tournament. Each has a name and number, one is in 2XL, and none uses the team word. Each line is the base price plus $6 and $4. The 2XL line adds $3. The order total is those five lines added together, with $0 shipping. Nothing else is added at checkout by us.
3. Currency
All prices on Jerzy are in US dollars, and you are charged in US dollars. If you are paying for a team in Canada, Australia or New Zealand with a card or account in another currency, your payment provider converts the amount. The rate and any conversion fee are set by your provider, not by us. Check with them if you want to know the exact amount in your own currency before you pay.
4. Taxes and duties
Jerzy does not collect sales tax at checkout. Our prices and your order total do not include sales tax collected by us. For tax questions that apply to you, please check your local rules.
For international orders, import duties and local charges depend on the destination country. They are not part of the Jerzy total. Contact us and we will help with any order details you need. See Shipping & Delivery for more.
5. When you are charged
Your payment is taken when you place your order. After a successful payment, you receive an order confirmation email with your order number and the lines you ordered. Keep it; you will need the order number for any change, cancellation or return.
Because jerseys are printed for each player, we begin processing after payment. Processing takes 1–3 business days. You can cancel or change your order within 24 hours of placing it; see Cancel or Change an Order.
6. Paying for a team order
One payer for the whole roster
The simplest approach is for one person, usually the team manager or club treasurer, to place and pay for the whole roster in one order. That keeps all jerseys in one parcel where possible and makes any later change or refund easier to track.
Collecting money from players or parents
If you collect money from players before ordering, keep your own list of who has paid. Jerzy only sees the person who paid at checkout, so any refund goes back to that payer’s original payment method or as store credit. Your roster list is your record of who is owed what.
Splitting a team order across payers
If you need several people to pay separately, each person places their own order. Use the same product, colour and team word on each so the jerseys match. Check each order’s names and numbers in the live preview, because we print exactly what is typed.
7. Security of your payment details
Payments are handled by the payment provider you choose at checkout. Jerzy does not see or store your full card number or account login. The checkout page loads over a secure HTTPS connection, which you can confirm in your browser’s address bar. We will never ask you for a card number, password or security code by email. If you receive an email claiming to be from us that asks for those details, do not reply, and forward it to support@jerzy.shop.
Our Privacy Policy explains what information we receive from the payment process and how we use it.
8. If your payment fails
A payment can be declined for many reasons, most of them outside our control. Try these steps in order:
- Check that the billing details, such as name, address and postal code, match the ones your provider has on file.
- Check that your card or account has enough available balance for the full team total.
- Ask your provider whether they blocked the payment, for example because it is an international charge in USD or a larger amount than usual.
- Try again, or try another of the options shown at checkout.
- If it still fails, email us with the time you tried and any message you saw. Do not send card details.
If a payment fails, no order is created, and nothing is printed. If you see a charge but no confirmation email, contact us before trying again so you do not pay twice.
9. Pending charges and duplicate payments
Some providers show a temporary hold on your statement when you try to pay, even if the payment did not complete. These holds usually disappear on their own; how long that takes depends on your provider. If you believe you were charged twice for the same order, email us both order numbers or the times of both attempts. If a duplicate order was created, we cancel it and refund it within 7 days of confirming the cancellation.
10. Refunds back to your payment method
When a refund is due, we send it to the original payment method within 7 days of receiving your return or of confirming a cancellation. You can choose store credit instead, and store credit never expires. Once we issue a refund, the time it takes to appear depends on your provider. Full details are on our Refund Policy page.
11. Discounts and price changes
If a discount code is offered, it is entered in the cart or at checkout, and the reduced total is shown before you pay. Prices on the site can change over time; the price you pay is the one shown in your cart when you place the order. A price change after you order does not change the amount of an order already placed.
12. Invoices and records for clubs
Your order confirmation email lists each line, each add-on, the total and the order number. Many clubs use it as their purchase record. If your club treasurer needs the order details in another form, email us with the order number and we will help with what we can provide.
13. Before you pay: a quick checklist
- Every player has their own cart line with the right name, number and size.
- You have checked each name letter by letter in the live preview.
- There are no duplicate numbers you did not intend.
- The shipping address is in the United States, Canada, Australia or New Zealand and someone can receive the parcel.
- Your total looks right, with $0 shipping.
- You know your date: processing of 1–3 business days plus transit of 7–14 business days.
14. Common payment questions from coaches
Can I pay after the season fundraiser comes in?
No order is created until payment succeeds, and we only start printing after an order is placed. If you are waiting on funds, collect your roster in the meantime and place the order once you can pay. Remember to count backwards from your first game: 1–3 business days of processing plus 7–14 business days of transit.
Can a sponsor pay directly?
Yes. The sponsor can place the order and pay at checkout, entering the coach’s address as the shipping address. Any refund on that order goes back to the sponsor’s payment method, or as store credit, so agree in advance who should hold any credit.
Can I pay part now and part later?
Each order is paid in full when it is placed. If you need to spread the cost, you can split the roster into separate orders, for example starters first and the bench later. Use the same product and colour so the jerseys match.
Why is my total different from my bank statement?
If your card or account is in a currency other than USD, your provider converts the amount and may add its own fee. The amount we charge is always the USD total shown at checkout.
Will I be charged again for a change?
Only if the change increases the price and you agree to it first, for example moving a jersey to 3XL or adding a name where the field was blank. When a change lowers the price, we refund the difference within 7 days of confirming it.
Do you keep my card on file?
Jerzy does not store your full card number. Whether a payment option offers to remember your details for next time depends on that provider, and is managed by them.
Is it safe to pay for a large team order online?
The checkout uses a secure HTTPS connection and payments are handled by the payment provider you choose. A larger total does not change how your details are handled. Some providers apply extra checks to larger or international amounts; if a payment is held for review, follow your provider’s instructions, then try again.
15. Questions about paying
Email support@jerzy.shop or use Submit a Ticket. We reply within 24 hours on business days. You may find a quick answer in our FAQs.
Jerzy, 600 S Dearborn St Apt 1808, Chicago, IL 60605, US.